Privacy policy


Our site uses cookies to keep track of your shopping basket. Cookies are text files stored on your computer. We use cookies to identify you so that we can retrieve your information and you don't have to re-enter it each time you visit our site. Keep in mind that most online shops use cookies. Cookies are not able to gather information from your computer.


Remarketing is the practice of showing targeted adverts to users who have been on a website once they have left that website, based on the pages they visited. The London Tile Co uses remarketing to show users items they may be interested in purchasing and to serve as a reminder of the The London Tile Co brand. Third party vendors, including Google, show our adverts on sites across the Internet and use cookies to serve ads based on a person's past visits to our website. You can choose to opt out of Google's use of cookies by visiting Google's Ads Settings.

Contact Information

We require your name, billing address, phone number, email address, and credit card information to process any order that is placed on our website. We will only contact you using this information if there are any questions regarding your order or if we need to make you aware of anything in relation to the order that has been placed.


The London Tile Co registration form requires users to give us contact information - name, phone number, address, and email address.


It's important for you to keep your contact information correct and up-to-date. This allows us to provide you with the highest levels of customer service. We will never share any of your details with third parties, except where it is necessary to process your order (i.e. delivery companies). 

Klarna Payments

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.