Store policies

Your statutory rights are not affected by any of the following store policies.

Online ordering

The London Tile Co is committed to ensuring that your details remain safe and secure. You can visit our website without revealing information about yourself. For online ordering processing we use SagePay (100% safe and secure) to secure all payment information.


This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store information such as credit card details on this site.


Ordering online at The London Tile Co is safe and secure! Our servers are scanned daily by an independent scanning provider to ensure security. Click on the McAfee Secure logo for more information.

Privacy policy

View our privacy policy here


The London Tile Co may include links to other sites. We are not responsible for the privacy practices or the content of such websites.

Returns and Refunds Policy

Please refer to the Returns and Refunds page for information regarding our policy on returns and refunds.


Goods are charged at the price shown on the product pages on the date the customer places the order. Price can either include or exclude VAT based on your selection. Prices are correct at the time of publication. Orders will be processed at our published prices; however, if there is an unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.


Please email us at if you wish to complain about any part of our service. Your complaint will be dealt with promptly and efficiently. We will endeavour to resolve any issues effectively and confidentially. If you had a bad experience in store please remember to tell us which showroom you visited and please include any order numbers if you have them.